Who We Are

Hello Gorgeous Holidays provides holiday advice, personalised quotations and travel booking services.

We work with trusted tour operators, airlines, accommodation providers and other travel suppliers to help arrange holidays for our customers.

Information We May Collect

We may collect information including:

• Your name, telephone number, email address and home address.
• Your preferred destination, travel dates, departure airport and budget.
• Details about other people travelling with you.
• Passenger names, dates of birth, nationality and passport details.
• Booking, payment and transaction information.
• Accommodation, transport and accessibility requirements.
• Messages sent by email, telephone, WhatsApp or social media.
• Your IP address, browser, device type and website activity.

Health and accessibility information

We may need information about medical conditions, disabilities, mobility, dietary requirements or accessibility needs when arranging a holiday. We will only use this information where it is needed for your travel arrangements.

Information about other travellers

When you provide information about another traveller, you confirm that you have their permission to share it with us.

How We Collect Information

We may collect information when you:

• Complete a form on our website.
• Contact us by telephone, email, WhatsApp or social media.
• Ask us to prepare a holiday quotation.
• Make, change or cancel a booking.
• Sign up to receive holiday offers or updates.

We may also receive information from tour operators, airlines, hotels, insurers, payment providers and other travel suppliers involved in your booking.

How We Use Your Information

We may use your information to:

• Respond to your enquiry.
• Prepare personalised holiday quotations.
• Create and manage travel bookings.
• Process payments, refunds and booking changes.
• Provide information before, during and after your holiday.
• Contact airlines, hotels and other travel suppliers.
• Provide customer support.
• Manage complaints or disputes.
• Protect our website from fraud, spam and misuse.
• Send holiday offers where you have agreed to receive them.

Who We May Share Information With

We may share your information where needed to arrange or manage your holiday.

This may include:

• Tour operators and holiday providers.
• Airlines, cruise lines and transport providers.
• Hotels, villas and accommodation providers.
• Transfer, excursion and attraction providers.
• Travel insurance providers.
• Payment processors and banks.
• Website, email and technology providers.
• Government or border authorities where required.

Travel companies may use your information under their own privacy policies.

Travel Outside the UK

Your information may need to be sent outside the United Kingdom when arranging international travel.

This may include sending passenger details to airlines, hotels, tour operators or authorities in the country you are visiting.

Marketing

We may send you holiday offers and travel updates where you have agreed to receive them.

You can ask us to stop sending marketing messages at any time by contacting us or using the unsubscribe option included in the message.

We may still contact you about an existing enquiry or booking.

How Long We Keep Information

We only keep personal information for as long as it is reasonably needed.

• Holiday enquiries may normally be kept for up to two years after our last contact.
• Booking and payment records may normally be kept for up to six years.
• Marketing details may be kept until you ask us to stop contacting you.
• Website security records are normally kept for a shorter period unless they are needed to investigate suspicious activity.

How We Protect Your Information

We use reasonable security measures to protect your information from loss, misuse or unauthorised access.

These measures may include secure website connections, protected systems, security monitoring, software updates and restricted access.

Your Rights

You may ask us to:

• Provide a copy of the personal information we hold about you.
• Correct information that is wrong or incomplete.
• Delete information where it is no longer needed.
• Stop using your information for marketing.
• Limit how your information is used in certain circumstances.

Some information may still need to be kept for booking, legal, financial or security reasons.

Cookies

Cookies are small files stored on your computer, tablet or mobile device when you visit a website.

They can help the website work correctly, remember your choices, protect forms and understand how visitors use the website.

Necessary cookies

These cookies help the website work properly. They may be used for security, form processing, navigation and remembering your cookie choices.

Analytics cookies

Analytics cookies may help us understand which pages visitors view and how people use the website.

These cookies should only be used after you have accepted them where consent is required.

Advertising and social media cookies

Social media, videos or advertising services may place cookies when their content is used on the website.

These cookies should only be used after you have accepted them where consent is required.

Google reCAPTCHA

Our website may use Google reCAPTCHA to help protect forms from spam and automated submissions.

Google may collect technical information such as your IP address, browser, device and website interactions.

Managing Cookies

You can use the cookie settings shown on our website to accept, reject or manage optional cookies.

You can also block or delete cookies using your browser settings. Blocking necessary cookies may stop some parts of the website from working correctly.

External Websites

Our website may include links to airlines, hotels, travel companies, social media platforms and other external websites.

We are not responsible for how external websites collect or use your information.

Children’s Information

We may need information about children included in a family or group booking.

This information should be provided by a parent, guardian or authorised lead passenger and will only be used to arrange or manage the holiday.

Changes to This Policy

We may update this policy when our website, services or booking arrangements change. The latest version will always be shown on this page.

Last updated: 24 June 2026